Train and support staff to identify and report fraud and corruption
Train and support staff to identify red flags to detect fraud, know what to do if they suspect fraud and know how to report it. Fraudsters can take advantage if staff and contractors are not aware of what constitutes fraud and corruption.
Why this countermeasure matters
A lack of trained staff to identify and report fraud and corruption may lead to:
- a dysfunctional workplace culture
- fraud or corrupt activity going unnoticed or unchallenged
- fraudsters feeling more confident their actions will not be identified and reported
- less action and accountability to prevent, detect and respond to fraud and corruption
- unknown and unaddressed systemic fraud or corruption.
How to put this countermeasure in place
Some ways to implement this countermeasure include training and supporting staff by:
- requiring them to complete fraud awareness training as part of their induction
- requiring them to complete fraud awareness training every 12 months
- running fraud awareness campaigns, clinics and workshops
- sending strong and consistent messages from leadership about ethics and fraud awareness to staff
- making clear and accessible fraud awareness content available on the staff intranet
- educating providers or grant recipients on what fraud is
- implementing and promoting integrity networks and processes to raise staff awareness about how to report potential fraud.
How to measure this countermeasure's effectiveness
Measure the effectiveness of this type of countermeasure using the following methods:
- Review the training materials to determine if messages are clear and relevant to staff.
- Review training to make sure it aligns to national guidelines and frameworks.
- Determine how often training or reinforcement messages should happen.
- Conduct interviews, workshops or surveys with staff to measure their understanding of fraud control policies.
- Analyse training data, including the percentage of staff who have undertaken the training and measure results against Key Performance Indicators.
- Identify case studies where relevant staff have reported fraud or proactively fixed control vulnerabilities.
- Check that staff can easily access training materials and other support materials.
- Undertake a staff census and particularly ask questions relevant to fraud risk and corruption.
- Review APSC Census Results if you are Commonwealth entity.
This type of countermeasure is supported by: