Support staff to lodge tip-offs and Public Interest Disclosures
Put in place processes for staff or external parties to lodge tip-offs or Public Interest Disclosures.
Why this countermeasure matters
A lack of discreet and confidential ways for staff or external parties to report fraud and corruption may lead to:
- a dysfunctional workplace culture
- fraudsters feeling more confident their actions will not be detected
- fraud or corrupt activity going unnoticed or unchallenged
- less action and accountability to prevent, detect and respond to fraud and corruption
- unknown and unaddressed systemic fraud or corruption.
How to put this countermeasure in place
Some ways to implement this countermeasure include providing a way for individuals, third parties and staff to confidentially lodge:
- a fraud tip-off using a dedicated reporting line
- a fraud tip-off using an online form through an internal or external website
- a Public Interest Disclosure if they suspect wrongdoing within the Commonwealth public sector.
How to measure this countermeasure's effectiveness
Measure the effectiveness of this countermeasure by using the following methods:
- Confirm that a consistent process exists for reporting fraud and corruption.
- Confirm that the process for reporting fraud and corruption is easy to locate and use.
- Analyse data related to tip-offs and look for trends.
- Confirm that the options for reporting fraud and corruption are clearly communicated.
- Consider if the process supports the person reporting fraud and corruption.
- Confirm if the processes are compliant with the Public Interest Disclosure Act 2013 (Cth), the Commonwealth Fraud Control Framework and other national frameworks and Guidelines.
- Analyse case studies to determine if processes are effective.
- Review unsuccessful tip-offs such as those that did not provide anything useful and analyse why that was the case.
- Confirm that processes cater for all different types of fraud and corruption.
- Confirm that processes cater for different sources such as external individuals, staff, vendors and other organisations.
This type of control is supported by: