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Sufficient resourcing

Type of countermeasure

This is a prevention countermeasure. Prevention countermeasures are the most common and cost-effective way to stop fraud. They prevent or limit the size of the fraud risk by reducing the likelihood and consequences of fraud.

decorative  prevention countermeasures


Adequately resourced prevention and compliance areas enable entities to perform effective countermeasures.

Allocate sufficient staffing and technical resources to enable fraud prevention and detection processes, checks and oversight.

Why this countermeasure matters

Inadequately resourced prevention and compliance processes, checks and oversight may lead to:

  • matters not being dealt with
  • frustrated staff, clients or third parties – this can motivate them to commit reckless fraud or allow them to rationalise fraudulent or corrupt behaviour
  • staff acting in an inconsistent way or making errors resulting in higher levels of non-compliance and fraud
  • staff not applying processes and controls correctly, such as identity authentication, which fraudsters can exploit
  • staff not recognising inconsistencies or red flags, such as someone providing false or misleading information or evidence to support a request or claim
  • poor management of fraud and corruption risks
  • staff abusing their positions of trust to commit fraud or act corruptly.

How you might apply this countermeasure

Some ways to implement this countermeasure include:

  • making statements that communicate fraud is an offence
  • making statements that communicate the entity is actively detecting fraud and acting against fraudsters
  • making statements that communicate most people perform a desired behaviour (e.g. do not defraud, behave honestly, report fraud etc.)
  • making statements that influence emotions and appeal to moral identity (e.g. fraud is not a victimless crime, fraud impacts the most vulnerable and disadvantaged in our community etc.)
  • media releases about the action taken against fraudsters.

How to check if your countermeasures are effective

Here are some ways to measure the effectiveness of this type of countermeasure:

  • examine the processing time of claims, registrations or other activity
  • monitor performance activity
  • conduct quality checks
  • conduct checks to see if processes are being followed properly
  • conduct staff interviews
  • undertake a quantitative analysis of staffing levels and training completion
  • analyse program error rates and complaints
  • confirm staff training needs assessments and performance agreements communicate minimum training requirements
  • undertake a staff census and ask questions relevant to staffing levels
  • review APS Employee Census results.

Related countermeasures

A positive workplace culture can encourage ethical and supportive behaviours while discouraging fraudulent or corrupt activities. Staff will be less able to rationalise fraudulent or corrupt activities where a positive workplace culture exists. A culture built on honesty, transparency and integrity is a key organisational strength that can serve to reduce the risk of fraud. If weak countermeasures are the fuel, a bad culture can be the spark that ignites fraud and corruption.

Establish governance, accountability and oversight of processes by using delegations and requiring committees and project boards to oversee critical decisions and risk. Good governance, accountability and oversight increases transparency and reduces the opportunity for fraud.

Analyse data to improve processes and controls, increase payment accuracy and find and prevent non-compliance, fraud and corruption.

Prepare summary reports on activities for clients, managers or responsible staff.

Related Fraudster Personas

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