Set up automatic prompts and alerts
Set up system prompts and alerts to warn users when information is inconsistent or irregular, which either requires acceptance or denies further actions.
Why this countermeasure matters
A lack of automatic prompts and alerts can lead to:
- fraudsters feeling more confident their actions will not be detected
- individuals deliberately or accidently not disclosing information that would affect entitlements
- individuals deliberately or accidently providing false information or evidence to support a request or claim
- insiders deliberately or accidently accessing information or systems they should not be accessing.
How to put this countermeasure in place
Some ways to implement this countermeasure include setting up prompts and alerts like:
- informing users or claimants up front about their obligations
- alerting the user when the cheapest available fare is not selected
- prompting the applicant to provide the correct information
- warning staff if inconsistent or erroneous information is recorded.
How to measure this countermeasure's effectiveness
Measure the effectiveness of this countermeasure by using the following methods:
- Confirm the existence of prompts and alerts.
- Review the type of prompts and alerts that exist.
- Confirm that prompts and alerts are consistently applied.
- Undertake pressure testing or a process walk-through to confirm that prompts and alerts exist.
- Review reports to identify the number of incorrect actions completed despite prompts and alerts.
- Analyse behavioural changes caused by prompts and alerts, such as claims or requests abandoned following the prompt or alert.
- Review historical data to measure if the introduction of prompts and alerts improved compliance.
- Consult system users about the prompts or alerts to discover if they notice them.
- Consult behavioural insights experts on the prompts and alerts to find out if they influence behaviour and deter fraud.
This type of countermeasure is supported by: