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Specific and consistent processes

Type of countermeasure

This is a prevention countermeasure. Prevention countermeasures are the most common and cost-effective way to stop fraud. They prevent or limit the size of the fraud risk by reducing the likelihood and consequences of fraud.

decorative  prevention countermeasures


Make sure requests or claims use a specific form, process or system for consistency.

Why this countermeasure matters

Not using a specific form, process or system to manage requests or claims can lead to:

  • disorganised practices
  • inconsistent decision-making
  • less transparency and ability to track decisions and past processes
  • weaknesses in other countermeasures
  • fraudsters deliberately using confusion and deception to exploit dysfunctional processes.

How you might apply this countermeasure

Some ways to implement this countermeasure include requiring:

  • all program claims to be made using a specific form
  • all overtime claims to be processed through the HR system
  • all updates to provider bank accounts to be processed using the provider portal
  • all assets to be requested through a specific process or form
  • a plagiarism check to be completed using a specified process and/or tool
  • an integrity review to be completed for all research reports before publishing, using a specific process and system.

How to check if your countermeasures are effective

Here are some ways to measure the effectiveness of this type of countermeasure:

  • analyse completed requests and claims to confirm the specific form, process or system was used on all occasions.
  • review forms and processes to see if they conform to national guidelines and frameworks.
  • review a sample of completed requests and claims to confirm the specific form, process or system was used on all occasions.
  • undertake testing or a process walk-through to confirm that processes cannot be worked around.
  • review procedures or guidance to confirm they clearly specify the form, process or system to be used.
  • confirm forms, processes or systems are always available.
  • ask staff about the forms, processes or systems to make sure they have a consistent understanding.
  • confirm that someone cannot get past the requirement to use a specific form, process or system even when subject to pressure or coercion.

Related countermeasures

This type of countermeasure is supported by:

Develop clear instructions and guidance for activities and processes, such as instructions for collecting the right information to verify eligibility or entitlements, procedures to help staff apply consistent and correct processes and guidance to help staff make correct and ethical decisions.

Provide staff with adequate training to increase likelihood that correct and consistent processes and decisions will be applied.

Limit and monitor privileged system accesses (those that allow staff, contractors and providers to perform special functions or override system and application controls). The Protective Security Policy Framework outlines the government protective security requirements to safeguard information from cyber threats, including to restrict administrative privileges.

Related Fraudster Personas

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