Require the completion of declarations or acknowledgements
Use declarations or acknowledgments to both communicate and confirm that a person understands their obligations and the consequences for non-compliance. The declaration could be written or verbal, and should encourage compliance and deter fraud.
Why this countermeasure matters
Not requiring declarations or acknowledgements may lead to:
- staff, customers and third parties committing reckless acts of fraud or error because they are not aware of their obligations and the consequences for non-compliance
- applicants providing false information or misleading statements to support a request or claim
- applicants concealing or withholding information that would affect their entitlement.
How to put this countermeasure in place
Some ways to implement this countermeasure include:
- requiring clients to complete a declaration when submitting a claim or request such as 'I declare the information provided is true and correct and I acknowledge the consequences for providing false or misleading information'
- requiring staff to sign a confidentiality declaration or acknowledgement confirming the applicant has read and understood privacy and information access policies
- requiring a statutory declarations to be provided with a claim or request.
How to measure this countermeasure's effectiveness
Measure the effectiveness of this countermeasure by using the following methods:
- Confirm declarations and acknowledgements exist on relevant forms.
- Confirm the completion of a declaration or acknowledgement is mandatory and/or has legal effect.
- Review the content and wording to make sure it clearly encourages compliance and deters fraud.
- Check where/how records of completed declarations or acknowledgements are kept.
- Consult behavioural insights experts about the declarations and acknowledgements.
- Ask staff about their understanding of the declaration and the consequences for non-compliance.
This type of countermeasure is supported by: