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Require the completion of declarations or acknowledgements

Type of countermeasure

This is a prevention countermeasure. Prevention countermeasures are the most common and cost effective way to stop fraud. They prevent or limit the size of the fraud risk by reducing the likelihood and consequences of fraud.

Summary

Use declarations or acknowledgments to both communicate and confirm that a person understands their obligations and the consequences for non-compliance. The declaration could be written or verbal, and should encourage compliance and deter fraud.

Why this countermeasure matters

Not requiring declarations or acknowledgements may lead to:

  • staff, customers and third parties committing reckless acts of fraud or error because they are not aware of their obligations and the consequences for non-compliance
  • applicants providing false information or misleading statements to support a request or claim
  • applicants concealing or withholding information that would affect their entitlement.

How to put this countermeasure in place

Some ways to implement this countermeasure include:

  • requiring clients to complete a declaration when submitting a claim or request such as 'I declare the information provided is true and correct and I acknowledge the consequences for providing false or misleading information'
  • requiring staff to sign a confidentiality declaration or acknowledgement confirming the applicant has read and understood privacy and information access policies
  • requiring a statutory declarations to be provided with a claim or request.

How to measure this countermeasure's effectiveness

Measure the effectiveness of this countermeasure by using the following methods:

  • Confirm declarations and acknowledgements exist on relevant forms.
  • Confirm the completion of a declaration or acknowledgement is mandatory and/or has legal effect.
  • Review the content and wording to make sure it clearly encourages compliance and deters fraud.
  • Check where/how records of completed declarations or acknowledgements are kept.
  • Consult behavioural insights experts about the declarations and acknowledgements.
  • Ask staff about their understanding of the declaration and the consequences for non-compliance.

Related countermeasures

This type of countermeasure is supported by:

Provide help and support to customers, staff and third parties to help them follow correct processes and encourage them to comply with rules and processes and meet expectations.

Set up system prompts and alerts to warn users when information is inconsistent or irregular, which either requires acceptance or denies further actions.

Related Fraudster Personas

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