Train staff to be effective fraud analysts and investigators
Provide staff with the knowledge and skills required to analyse and investigate different types of fraud.
Why this countermeasure matters
The prosecution must prove every element of an offence beyond reasonable doubt to convict someone. Poor or no staff training may lead to:
- less effective investigations
- important details being missed
- prosecutions being impacted.
How to put this countermeasure in place
Some ways to implement this countermeasure include making sure staff employed in compliance, investigations and fraud control:
- hold the minimum required qualifications as outlined in the Australian Government Investigations Standards (Chapter 1.5 Investigator qualifications) and Commonwealth Fraud Control Framework
- have the necessary technical or specialist skills and qualifications to perform their role
- have a good understanding of your organisation’s programs and functions.
How to measure this countermeasure's effectiveness
Measure the effectiveness of this countermeasure using the following methods:
- Analyse human resources data on training /qualifications for fraud investigators (this information is also reported to the Australian Institute of Criminology (AIC) for their annual ‘Fraud against the Commonwealth’ census). Benchmark results against:
- Review any additional training/qualifications provided to fraud analysts and investigators.
- Review training and qualifications to see if they conform to national guidelines and frameworks.
- Undertake a Training Needs Analysis with analysts and investigators. Confirm the training/qualifications are adequate for the type of fraud threats involved.
- Survey analysts and investigators to decide if they have the level of confidence to investigate the specific type of fraud.
- Review the APSC Census Results for teams involved in analysing and investigation fraud and check if staff feel they receive adequate training and support.
This type of countermeasure is supported by: