Train staff to be effective fraud analysts and investigators
Provide staff with the knowledge and skills required to analyse and investigate different types of fraud.
Why this countermeasure matters
The prosecution must prove every element of an offence beyond reasonable doubt to convict someone. Poor or no staff training may lead to:
- less effective investigations
- important details being missed
- prosecutions being impacted.
How you might apply this countermeasure
Some ways to implement this countermeasure include making sure staff employed in compliance, investigations and fraud control:
- hold the minimum required qualifications as outlined in the Australian Government Investigations Standards and Commonwealth Fraud Control Framework
- have the necessary technical or specialist skills and qualifications to perform their role
- have a good understanding of your organisation’s programs and functions.
How to check if your countermeasures are effective
To measure the effectiveness of this type of countermeasure:
- analyse human resources data on training /qualifications for fraud investigators (this information is also reported to the Australian Institute of Criminology (AIC) for their annual ‘Fraud against the Commonwealth’ census)
- review any additional training/qualifications provided to fraud analysts and investigators
- review training and qualifications to see if they conform to national guidelines and frameworks
- undertake a Training Needs Analysis with analysts and investigators. Confirm the training/qualifications are adequate for the type of fraud threats involved
- survey analysts and investigators to decide if they have the level of confidence to investigate the specific type of fraud
- review the Australian Public Service Commission Census results for teams involved in analysing and investigation fraud and check if staff feel they receive adequate training and support.
This type of countermeasure is supported by: