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Home Insulation Scheme plagued by systemic fraud

Australian National Audit Office
Date published
October 2010

Relevant impacts: Business impact, government outcomes impact, human impact, industry impact and reputational impact

Vulnerabilities within the Australian Government’s Home Insulation Scheme led to systemic fraud. By April 2010 there were 961 cases where more than one insulator had submitted a claim for payment for insulating the same premises. All were referred for further investigation.

The Australian National Audit Office found the Scheme caused:

  • serious inconvenience to households (in some cases leading to death)
  • reputational damage to the insulation industry
  • financial difficulties for many Australian manufacturers and installers
  • harm to the Australian Government’s reputation for effective service delivery.

Related countermeasures

Automatically match data with another internal or external source to obtain or verify relevant details or supporting evidence. This countermeasure is supported by the Office of the Australian Information Commissioner's Guidelines on data matching in Australian government administration.

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